Shipping policy

Thank you for shopping at FragranceMist.Store. We’re committed to delivering your favorite premium fragrances quickly, safely, and reliably. Please review our shipping terms carefully before placing your order.

1. Shipping Coverage

We currently offer free shipping in the following regions:

  • Singapore — Free shipping on all orders.

  • United Arab Emirates (UAE) — Free shipping on all orders.

Shipping to other countries or regions may be available depending on current logistics partners. At checkout, you’ll see the available shipping options and costs for your address.

2. Order Processing Time

  • All orders are typically processed within 1-2 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email shortly after your purchase, and a shipping notification once your order has been dispatched.

3. Estimated Delivery Time

Delivery timelines can vary depending on your location:

Region Estimated Delivery Time
Singapore 2–5 business days
UAE 3–7 business days
Other Regions Varies based on courier service and destination

Please note these are estimates only and can be affected by local customs, courier capacity, and seasonal demand.

4. Shipping Methods & Carriers

We partner with trusted courier services to ensure your order arrives safely and on time. The specific courier used for your shipment will be selected based on your delivery address.

Once your order ships, you may receive a tracking number via email or SMS to monitor the delivery status.

5. Shipping Charges

  • Free Shipping — Available for all orders shipped to Singapore and the United Arab Emirates.

  • International Shipping — If available, shipping charges (if any) will be calculated at checkout based on your destination and preferred shipping method.

6. Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
If an order is returned to us due to an address error, additional shipping charges may apply to resend it.

7. Customs, Duties & Taxes

For deliveries outside Singapore or the UAE, customers may be responsible for any applicable customs duties, import taxes, or fees charged by their local authorities. These charges are not included in your order total and must be paid by the recipient.

8. Lost, Damaged, or Delayed Shipments

If your package is lost, arrives damaged, or doesn’t arrive within the estimated timeframe:

  1. Contact us at support@fragrancemist.store with your order number and details.

  2. We will work with the courier partner to investigate and help resolve the issue.

Please save all packaging and photos of any damaged items — these are often required by the courier for claims.

9. Changes to This Policy

FragranceMist.Store may update this shipping policy from time to time. The most recent version will always be available on our website.